Reference

Privacy Policy For Your azul99 Account

Our Privacy Policy explains how we handle the account details, wallet records and device signals you provide when you use azul99.

Account detailsWallet statusDevice accessYour data requests

Browse The Lobby Read FAQ

How Privacy Policy Applies To Wallet Data

azul99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to operate your account, protect access and respond to a request about your records. This can include your name, phone number, verification result, login activity, device type, language setting and transaction references. When you use DANA, OVO, GoPay or QRIS,

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we may retain the payment status and reference needed to match your account activity; we do not need your wallet password. Bank transfer and virtual account references can also appear when you ask us to trace a cashier event. We use these records to confirm account
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ownership, investigate unusual access and answer support requests. We keep records for the period needed for those purposes and applicable obligations, then remove or anonymise them where practical. Access depends on local law, and this policy applies where local law permits. Ask our support route if
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a detail needs correction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH RECORDS

Three Clear Paths For Privacy Questions

A privacy question should not leave you searching through the lobby. We connect policy help with the account route you already use, so you can identify…

DATA HANDLING

Six Privacy Controls Behind Your Account

Privacy works best when each account action has a clear reason. We separate identity details from wallet credentials, use device signals to spot unusual access, and keep policy…

Collected details

We may receive your name, phone number, verification outcome, login timestamps, device information and payment references.

Cookies and sessions

Cookies and similar session signals help keep you signed in, remember a device setting and connect a page request to…

Account security

Phone verification comes before account access, and device activity can help us identify an unfamiliar login.

Payment matching

A wallet status or bank transfer reference lets us connect a cashier event with your account without requesting the secret…

Record retention

We keep personal and transaction records while they serve account security, support, dispute handling or applicable obligations.

Changes and contact

Ask us to correct an account detail, explain a stored record or address a privacy concern through account help.

Privacy Policy Questions Before Account Access

These answers focus on the questions you may have before opening an account or asking about an existing record. We explain the policy in terms of the steps you can see: phone verification, device access, wallet references and support requests. If your circumstances are not covered, contact us through account help and mention the relevant event without sharing a password or wallet PIN.

The azul99 Privacy Policy covers account details, phone verification, login and device signals, cookies, wallet status, payment references, retention and privacy requests. It explains why we use each category and how you can ask us to correct or clarify a record.

Yes. The Privacy Policy includes the payment status and reference connected with DANA, OVO, GoPay or QRIS activity. We use those details to match an account event or investigate a status question, but we do not need your wallet password or PIN.

Phone verification helps us confirm that the account belongs to you before access is granted and before a sensitive data request is handled. The verification result may be retained with account security records, while your verification code should remain private.

Use the account help path and ask for a copy or explanation of the personal details connected with your account. Include your account phone number and enough context to locate the request. We may confirm ownership before disclosing or changing records.

You can ask us to correct inaccurate account details through the same support route. Tell us which field is wrong and provide the updated value only through the requested process. We may check account ownership before making a change.

We keep records while they support account security, payment matching, support, dispute handling or applicable obligations. Once a record no longer serves a stated purpose, we remove it or use an anonymised form where practical, subject to local requirements.

Yes. Account access and any data request depend on local law, and the policy applies where local law permits. If you are unsure how this affects your location in Indonesia, ask through account help and we will explain the available route.

Privacy Policy For Your azul99 Account

Three Clear Paths For Privacy Questions

Six Privacy Controls Behind Your Account

Collected details

Cookies and sessions

Account security

Payment matching

Record retention

Changes and contact

Privacy Policy Questions Before Account Access

01 What does the azul99 Privacy Policy cover?

02 Does the Privacy Policy include DANA, OVO, GoPay and QRIS data?

03 Why does azul99 ask for phone verification?

04 How can I request my azul99 personal data?

05 Can I ask azul99 to correct my account details?

06 How long does azul99 keep Privacy Policy records?

07 Does Privacy Policy access depend on local law?

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